Traditional key holding services have barely changed in decades. A provider stores your keys at a central location and dispatches a responder when an alarm is triggered. The problem? Distance. It’s not uncommon for a “rapid response” to take 45–60 minutes — far too long when every second counts.
At Lodge Security, we’ve redesigned the model from the ground up to make it faster, smarter, and more secure.
Why Key Holding Still Matters
Even in an age of advanced alarms and remote monitoring, there’s still a need for a physical presence to:
- Check and secure premises after an alarm activation.
- Liaise with police or emergency services.
- Reset alarms and lock up correctly.
- Provide reassurance to staff returning to site after an incident.
The real value comes from how quickly and reliably that presence arrives.
The Lodge Security Difference
1. Secure On-Site Key Safes
Instead of holding physical keys at a central office, we install secure, tamper-proof key safes on your site. They’re positioned discreetly, accessible only to authorised responders via secure codes. This means the responder doesn’t have to collect keys first — they can go straight to site.
2. “Uber-Style” Allocation
We’ve introduced a technology-led dispatch system that works much like ride-hailing apps. When an alarm activation occurs:
- The alert goes out to the nearest available pool of vehicles.
- The closest responder accepts the job immediately.
- Access is granted via the secure key safe on arrival.
This removes the bottleneck of dispatching from a single central base, cutting travel times dramatically.
3. Response Times That Make a Difference
By combining secure on-site key access with closest-vehicle allocation, we’ve reduced average response times from the industry norm of around 60 minutes to as little as 10 minutes in many areas. That’s fast enough to:
- Deter intruders still on site.
- Minimise property damage.
- Reassure staff and customers more quickly.
The Benefits to Your Business
- Faster incident resolution — less time for damage or theft to occur.
- Lower risk exposure — quicker attendance can mean the difference between a false alarm and a serious loss.
- No need for staff call-outs — reducing health & safety risks and out-of-hours disruption.
- Efficient cost model — smart allocation reduces wasted mileage and unnecessary staffing costs.
- Scalable coverage — our network and technology mean we can cover single or multiple sites seamlessly
Modern Security for a Modern World
Security is about more than just having a plan — it’s about executing that plan in time to make a difference. Our approach to key holding and response combines specialist expertise, collaborative technology, and a people-first mindset to deliver faster, smarter protection.
Because when your alarm sounds, 60 minutes is too long to wait.