Staff safety under threat from aggressive incidents, particularly around alcohol and tobacco sales.
Disruptions in-store risked undermining brand reputation and customer trust.
Permanent static officers across every site were not financially viable.
Violence and abuse toward retail staff has escalated sharply, with incidents up 340% since 2020 (BRC data). For a global service station operator with thousands of staff and hundreds of sites, this created a threefold challenge:
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We built a targeted, intelligence-led mobile patrol model, designed to deliver high impact at lower cost.
Strategic site clusters
Data-led analysis mapped high-risk stores into clusters, ensuring officers could respond in under 20 minutes.
Dedicated patrol vehicles
Equipped with live tracking, dashboards, and stationed visibly to deter crime when not in transit.
Seamless comms & evidence
Hytera push-to-talk radios, body-worn video, and panic button integration linked stores directly with Lodge’s CSOC for live support and case management.
Specialist recruitment & adaptive SOPs
Officers were drawn from a trained pool and supported by weekly reviews to refine patrol routes, shift patterns, and response protocols.
This operator needed more than static guarding — they needed a flexible, cost-efficient model tailored to evolving risks. Lodge delivered a mobile solution that combines deterrence, rapid response, and intelligence-led deployment. The result: safer colleagues, stronger prosecutions, and consistent protection of the customer experience.
We don’t just drop in with a quick fix - with tools like TranspEYE and a consultative, people-first approach, we team up with law enforcement, local authorities, and retailers to create security solutions that support safer, stronger communities over the long term.